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| Click here to go back to the FAQ topics page. |
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| 1. |
Which OS and what versions
of server software are you currently using? |
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| 2. |
How do I log in to
my account? |
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| 3. |
Where is my control
panel? |
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| 4. |
What scripting languages
are supported in my account? |
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| 5. |
How do I change my
password? |
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| 6. |
How come my php code
does not work? |
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| 7. |
Does my account come
with MySQL? |
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| 8. |
How do I log into MySQL? |
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| 9. |
How can I get shell
access to my account? |
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| 10. |
When can I expect
my webpage and/or email to be down for planned upgrades? |
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| 11. |
I am having trouble
uploading files through FTP. What am I doing wrong? |
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| 1. |
Which OS and
what versions of server software are you currently using? |
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Redhat 8.0, Apache 2.0.42, PHP 4.2.2, MySQL 3.23.58. |
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| 2. |
How do I log
in to my account? |
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You can log into your account through FTP to upload/download
files or through SSH if you need to work from the command line. |
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| 3. |
Where is my
control panel? |
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Currently, there is not a web based control panel
for Linux accounts. You can manage your email accounts through a web
based tool at http://mail3.stargateinc.com:8383. If you need an advanced
control panel, you can request to have your server moved to a windows
platform. |
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| 4. |
What scripting
languages are supported in my account? |
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All linux accounts have the ability to run PHP,
SHTML and Perl scripts. Perl and other CGI programs must be placed
in the cgi-bin directory of your account and need to have 755 permissions
to execute. Perl can be found at /usr/bin/perl. |
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| 5. |
How do I change
my password? |
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This can be done through SSH using the passwd command.
If you do not know how to do this, you can contact support with your
current login information and the new password you would like to use. |
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| 6. |
How come my
php code does not work? |
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First, be sure your file ends with a .php extention.
Then be sure that your code uses <?php as the opening tag and not
just <?. The reason for this is that enabling short tags can diable
the use of other languages such as XML. Also, if your code relies on
the register_globals php flag to request variables, it may not work
properly. We can enable this for you if needed. For more information
on the subject, A href=http://www.php.net/manual/en/language.variables.external.phpclick
here/A. |
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| 7. |
Does my account
come with MySQL? |
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If you are on a Pro or Premier plan, you can request
a MySQL database be setup for your account through our support system
and we will get back to you with the database name and login information. |
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| 8. |
How do I log
into MySQL? |
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There are several ways to log in and run querries.
First off, you can via the command line if you are logged in through
SSH. You can download the MySQL Control Center software for free on
mysql.com which works well. Many customers have installed MyPHPAdmin
which uses a web based interface to interact with your database. |
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| 9. |
How can I get
shell access to my account? |
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SSH access can be setup upon request through our
support ticket system. If you are in need of SSH software, there is
a great freeware program named Putty. A google search for this will
find you a free download for this program. |
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| 10. |
When can I
expect my webpage and/or email to be down for planned upgrades? |
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Our hours of maintenance are usually Monday - Friday
6 AM to 8 AM CST. Typically, planned maintenance consists of virus
updates, Spam filter updates, and general server software and hardware
upgrades. |
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| 11. |
I am having
trouble uploading files through FTP. What am I doing wrong? |
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There were changes made to our FTP and firewall
to help some customers that were having problems transferring files.
Be sure to try setting you FTP softwares passive mode setting off.
If that does not do the trick, there is a good chance you are behind
a firewall. This is often enabled on a router (used to divide your
internet connection) or operating system. You want to make sure that
you can send and receive traffic on ports 20 and 21 in the firewall. |
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