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 Click here to go back to the FAQ topics page.
 
1.  How do I upload my web pages to my web space I have bought from Stargate?
 
2.  Where do I get my FTP login information?
 
3.  I have FTPed to my account but I am unable to upload any files?
 
4.  What directories am I supposed to see once I am connected to my web space?
 
5.  What should I name my main page?
 
6.  How do I cancel my webhosting?
 
7.  What type of OS (Operating System) is my web hosting account hosted on?
 
8.  What version of Windows IIS are your web hosting servers using?
 
9.  How do I install Microsoft Frontpage 2002 Extensions?
 
10.  What is the path to the Perl Interpreter?
 
11.  Why can't I use the CHMOD command on my web hosting account?
 
12.  What is the path to the Send Mail program on my web hosting account?
 
13.  I am running a script on my web hosting account and I receive a "HTTP 500 - Internal server error" message. How can I see what the actual error message is?
 
14.  I get "The RPC server is unavailable." message when I try to view my website or try to login to my Web Hosting Control Panel, what do I do now?
 
15.  How do I set up URL Forwarding if I am on a hosting plan?
 
16.  How do I use an ASP email component?
 
17.  When can I expect my webpage and/or email to be down for planned upgrades?
 
18.  How do I set up URL Forwarding without masking if I am on a hosting plan?
 
 
 
1.  How do I upload my web pages to my web space I have bought from Stargate?
 
  You can either use FTP software (example CuteFTP) or you can use Web Page Design software (example Microsoft Front Page) to upload your web pages to the web space you have purchased from us.
 
 
 
2.  Where do I get my FTP login information?
 
  To retrieve your ftp login information please login to your hosting Control Panel.
1. Click on the link labeled "Domains".
2. Click on the domain name you wish to retrieve the ftp login information for.
3. Click on the image labeled "FTP Accounts"
4. Click on the existing FTP User already listed. This is your FTP Username.
5. Type in a new password with a minimum of 6 characters in lenght. Click the button located next to the "Save" text.
 
 
 
3.  I have FTPed to my account but I am unable to upload any files?
 
  Please create a new FTP Username and give it read/write permissions to the / directory.
 
 
 
4.  What directories am I supposed to see once I am connected to my web space?
 
  You should see the following directories:

db
logs
wwwroot
 
 
 
5.  What should I name my main page?
 
  Your main page should be default.asp or default.htm, make sure it is .htm not .html or your website will not show up.
 
 
 
6.  How do I cancel my webhosting?
 
  Any request for cancellation of Stargate's Hosting Service must be received via Phone with Stargate's Customer Service Team at 1-630-369-1651 xt. 19. Informal email is not accepted.

Failure to cancel your hosting account via the proper procedure will result in the continuation of your Hosting Service and the associated service Charges that apply. Please be aware that failure to pay the service bills and/or changing nameservers DOES NOT terminate your Stargate Hosting Service and your account will remain active and you will continue to be charged until a cancellation is received. Failure to renew or restore your domain name also does not automatically terminate your hosting service. The proper cancellation procedure is still required.
 
 
 
7.  What type of OS (Operating System) is my web hosting account hosted on?
 
  Your web hosting account is hosted on top of the line servers that have Windows 2003 Advanced Serverİ installed on them.
 
 
 
8.  What version of Windows IIS are your web hosting servers using?
 
  Our state of the art web hosting servers use Microsoft IISİ 6.0 .
 
 
 
9.  How do I install Microsoft Frontpage 2002 Extensions?
 
  To have Microsoft Front Page Extensions installed on your hosting account create a hosting support ticket with the following information:

1. Domain: Domain name listed in the hosting account
2. Subject: FrontPage Installation Request
3. FrontPage extensions will be installed by a experienced FrontPage technician and you will be notified through your support case of completion.

Please note: It is not recommended to use FTP and FrontPage extensions together. We suggest using only FrontPage or FTP.

This feature is only available on the Intro, Starter, Pro, Premier, and Ecommerce Windows Plans.
 
 
 
10.  What is the path to the Perl Interpreter?
 
  Since your web site is housed on a Windows Platform Server , you do not need to include the path to the Perl/CGI interpreter on any of your scripts. The path to Perl is automatically setup in the system variables on the server.
 
 
 
11.  Why can't I use the CHMOD command on my web hosting account?
 
  The CHMOD command is only valid on Unix OS Servers. Please create a support case to be moved to our Linux hosting if you need to use these types of commands or create a support case to have permissions manually changed for you.
 
 
 
12.  What is the path to the Send Mail program on my web hosting account?
 
  We do not run Send Mail on any of our web hosting servers. Please create a support ticket to see what your SMTP Server Name is on your account.
 
 
 
13.  I am running a script on my web hosting account and I receive a "HTTP 500 - Internal server error" message. How can I see what the actual error message is?
 
  The Internal Server Error is a setting on your browser you need to set so you can actually see the error message. Please go to the Tools Menu in your IE browser. Choose Internet Options. Click the Advanced Tab. Look for the following option that is located in the Browsing Section: "Show friendly HTTP Error Messages." You need to uncheck that option. Hit Apply and then Save. Now refresh your web page. This will show you the true error message you are receiving.
 
 
 
14.  I get "The RPC server is unavailable." message when I try to view my website or try to login to my Web Hosting Control Panel, what do I do now?
 
  The "RPC Server server is unavailable" error message simply means that the Authentication Server has no available connections to process your request. Simply refresh your web page, and you should then be able to view your web site and/or login to your Web Hosting Control Panel.
 
 
 
15.  How do I set up URL Forwarding if I am on a hosting plan?
 
  You can set up URL Forwarding manually by adding a few files that will redirect your site to a specified URL. You will first need to download the following zip file at http://www.stargate.com/us/url.zip and extract it. Then you will need to edit the URLforward.txt file to where you want the forwarding to point. Finally you can upload the needed files to the wwwroot folder in your web space. From there, your URL Forwarding will work instantly.
 
 
 
16.  How do I use an ASP email component?
 
  You will need to use CDONTS for your mail features. You can find example code for using the CDONTS mail component here.
 
 
 
17.  When can I expect my webpage and/or email to be down for planned upgrades?
 
  Our hours of maintenance are usually Monday - Friday 6 AM to 8 AM CST. Typically, planned maintenance consists of virus updates, Spam filter updates, and general server software and hardware upgrades.
 
 
 
18.  How do I set up URL Forwarding without masking if I am on a hosting plan?
 
  You can set up URL Forwarding without masking manually by adding a few files that will redirect your site to a specified URL. You will first need to download the following zip file at http://www.stargate.com/us/url_nomask.zip and extract it. Then you will need to edit the URLforward.txt file to where you want the forwarding to point. Finally you can upload the needed files to the wwwroot folder in your web space. From there, your URL Forwarding without masking will work instantly.