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| 1. |
Where is my Billing
Control Panel? |
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| 2. |
What is the Billing
Control Panel for? |
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| 3. |
How do I access the
Billing Control Panel? |
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| 4. |
How do I access the
Billing Control Panel if I do not have my registration number? |
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| 5. |
What is the CVV2 number
on my Credit Card and where can I find it? |
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| 6. |
How do I change my
Web Hosting Plan? |
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| 7. |
My domain name recently
expired and I wish to Restore the domain name to Active Status. How
do I go about Restoring the Domain Name? |
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| 8. |
I was unable to complete
my online transaction as either an error occurred or my country has
a high degree of fraudulent activity. How can I complete my transaction? |
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| 9. |
My web site was down
for a period of time and I feel that I am owed a credit for this
downtime. How do I request a credit on my account? |
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| 10. |
I wish to cancel my
web hosting account, are there any fees for cancelling my account? |
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| 11. |
How do I cancel my
webhosting? |
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| 12. |
I tried to process
my transaction online and I got the message "You have exceeded the
maximum number of allowed attempts to process your credit card or
promocode". How do I process this transaction? |
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| 1. |
Where is my
Billing Control Panel? |
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The Billing Control Panel for Hosting can be found
at https://billing.stargateinc.com/olsplus/customersup.html. |
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| 2. |
What is the
Billing Control Panel for? |
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The Billing Control Panel allows customers to view
their hosting plan details, view billing statements and invoices, change
credit card information, change customer password, and change customer
email.
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| 3. |
How do I access
the Billing Control Panel? |
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You will need your registration number to access
the billing control panel for the first time and will be able to choose
your own password.
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| 4. |
How do I access
the Billing Control Panel if I do not have my registration number? |
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If you cannot recall your registration number or
password, there is a link that allows you to search by certain criteria,
such as domain name and email address. The login info will then be
sent to the email address on file for your account. |
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| 5. |
What is the
CVV2 number on my Credit Card and where can I find it? |
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The CVV2 number is the 3 digit number on the back
of the credit card that is used to verify possesion of your credit
card. |
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| 6. |
How do I change
my Web Hosting Plan? |
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To change your web hosting plan you will need to
create a Billing Support Ticket from our online
support system. |
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| 7. |
My domain name
recently expired and I wish to Restore the domain name to Active Status.
How do I go about Restoring the Domain Name? |
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Your domain name is now in Redemption and
you will need to fill out our Redemption
form and fax or email it to us. |
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| 8. |
I was unable
to complete my online transaction as either an error occurred or my
country has a high degree of fraudulent activity. How can I complete
my transaction? |
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Please fax or email a Credit Card Authorization
Form and we will manually complete the transaction for you. |
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| 9. |
My web site
was down for a period of time and I feel that I am owed a credit for
this downtime. How do I request a credit on my account? |
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Please read our SLA
Agreement which states the terms of issued credits. If you feel
that you fall under these terms, please email creditrequest@stargateinc.com with
the necessary info. |
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| 10. |
I wish to cancel
my web hosting account, are there any fees for cancelling my account? |
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Please read our Cancellation
Policy which explains that only accounts that are on a 6 month
or 12 month term, with free months included upfront, will be assessed
a cancellation fee. |
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| 11. |
How do I cancel
my webhosting? |
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Any request for cancellation of Stargate's Hosting
Service must be received via Phone with Stargate's Customer Service
Team at 1-630-369-1651 xt. 19. Informal email is not accepted.
Failure to cancel your hosting account via the proper procedure will result
in the continuation of your Hosting Service and the associated service
Charges that apply. Please be aware that failure to pay the service bills
and/or changing nameservers DOES NOT terminate your Stargate Hosting Service
and your account will remain active and you will continue to be charged
until a cancellation is received. Failure to renew or restore your domain
name also does not automatically terminate your hosting service. The proper
cancellation procedure is still required.
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| 12. |
I tried to
process my transaction online and I got the message "You have exceeded
the maximum number of allowed attempts to process your credit card
or promocode". How do I process this transaction? |
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If you download our Manual
Transaction form, fill it out and fax it to us, we can process
your transaction manually. |
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