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| Click here to go back to the FAQ topics page. | ||
| 1. | What is a domain name server? | |
| 2. | What are the Primary and Secondary Domain name servers (DNS) at Stargate? | |
| 3. | How do I change my domains name server information? | |
| 4. | I tried to change my domain name servers, but it says Name servers could not be added to domain, what happened? | |
| 5. | If I change my DNS information to one other than Stargates, will the free features continue to work? | |
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| 1. | What is a domain name server? | |
| Domain name servers determine where your website is located. When someone types a domain name into a browser, this information is sent to that domain's primary nameserver. That nameserver, then determines where that website is located. Then, the appropriate information is retrieved from that location and displayed in your browser. Secondary nameservers are used to back up primary nameservers. | ||
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| 2. | What are the Primary and Secondary Domain name servers (DNS) at Stargate? | |
| DNS Servers for Parking and Stargate's free services Primary: dns1.stargateinc.net(65.118.240.9) Secondary: dns2.stargateinc.net(65.118.240.12) |
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| 3. | How do I change my domains name server information? | |
| To change for domain's name servers you will need
to login to your account control panel here https://www.stargateinc.com/us/account/login.asp
. Once logged in select the domain name that you wish to make a change
to from the pull down list. Click the button labeled View/Edit Name
Servers. This is the location where you change your domains name servers.
You need to make sure it is entered correctly or you will receive this
message Name servers could not be added to domain when you try to approve
the change. The correct way for it to be entered is as follows: Primary Name Server: name servername here (example dns1.stargateinc.net) Secondary Name Server: name servername here (example dns2.stargateinc.net) Once you have entered the information in correctly click the Submit button.If the update was successful you will see the following message: Update Successful. |
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| 4. | I tried to change my domain name servers, but it says Name servers could not be added to domain, what happened? | |
| This is an invalid name server error. Please check http://www.nsiregistry.com to see if the name server(s) you are using are valid and active domain name servers. If they are active and valid, please contact our technical support department with the domain name and name servers. If you are trying to use your own nameservers, please make sure that they are registered. You can register nameservers for your domain(s) at Stargate by clicking on the Create Host tab in your account manager. | ||
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| 5. | If I change my DNS information to one other than Stargates, will the free features continue to work? | |
| No. Stargate's name servers are required for the free services. | ||
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